Connect
Talk directly with FortunePlay humans.
We answer every email, no ticket mazes, no canned responses. Share enough detail so we can help within one business day.
Quick note
Regular hours: Monday-Friday, 9a-6p PT. Responsible-play emergencies are prioritized 24/7.
Direct inboxes
- Support
- support@fortuneplay.fun
- Accessibility
- accessibility@fortuneplay.fun
- Legal & compliance
- legal@fortuneplay.fun
- Privacy
- privacy@fortuneplay.fun
What to include
- Your lounge display name and the email tied to it.
- Room, timestamp, or screenshot if you're reporting a bug.
- Preferred callback method, if relevant.
We reply within 24 hours (often sooner). Attachments are fine up to 10MB.
Send a quick note
Submitting opens your default email app with the details above.
Studio details
FortunePlay Studio
PO Box 82012
Portland, OR 97282 USA
Card-based correspondance only; no walk-ins.